Published: May 2026
Reading Time: 10 minutes
TL;DR: AI agents are autonomous software systems that perceive their environment, reason through problems, plan a sequence of actions, and execute those actions using tools — all without needing step-by-step human instructions. In this guide, I break down exactly how they work under the hood, in plain English.
Why Understanding How AI Agents Work Actually Matters
I've spent the last two years building, testing, and writing about AI agents — and the number one thing that holds business owners back isn't budget or technical skill. It's confusion about what these systems are actually doing.
When you understand how AI agents work at a mechanical level, two things happen:
First, you stop being intimidated. You realize this is just software with a smart decision-making layer.
Second, you make better decisions. You know when to use an agent, when not to, and how to design one that doesn't break.
So let's get into it — step by step, no jargon.
The Core Architecture: What an AI Agent Is Actually Made Of
Before we talk about steps, let's talk about structure. An AI agent isn't a single program — it's a system made up of four key components working together:
The Brain (Large Language Model): This is the reasoning engine. It's what understands language, interprets context, and decides what to do next. Think of it as the "thinking" layer.
The Memory: Agents can have short-term memory (what happened in this conversation) and long-term memory (stored knowledge from past interactions). Without memory, every interaction starts from scratch.
The Tools: This is what gives an agent its hands. Tools let the agent take real actions — browsing the web, sending emails, querying a database, running code, calling an API.
The Orchestration Layer: This is the "manager" that ties everything together. It decides: what information to retrieve, which tool to use, when to stop, and when to ask a human for help.
Most people only think about the LLM. But the real power of an AI agent comes from how all four components interact.
The 6-Step Loop: How an AI Agent Processes Every Task
Every AI agent — no matter how simple or complex — runs through a loop when it receives a task. Here's that loop broken down into six steps:
Everything starts with a trigger. The agent receives some form of input — a user message, an incoming email, a form submission, a scheduled event, or even data from another system.
At this stage, the agent isn't doing anything yet. It's just collecting the raw input it needs to understand what's being asked of it.
Example: A customer sends an email saying: "I ordered the wrong size. Can I exchange it?"
The agent perceives this email as its input.
Step 2: Think — The LLM Interprets the Task
This is where the large language model comes in. The agent passes the input to the LLM along with a system prompt (a set of instructions that tells the model who it is, what it can do, and how it should behave).
The LLM then does what it does best: it reads and reasons. It figures out:
What does the user want? (Intent recognition)
What context is relevant? (Context retrieval)
What action is needed? (Task planning)
In our example, the LLM reads the email and determines: this is an exchange request from an existing customer. It should check the order, verify eligibility, and initiate an exchange.
This is the "thinking" moment. Everything from here is a result of this reasoning step.
Step 3: Plan — The Agent Breaks the Task into Actions
Once the LLM understands the task, it creates a plan. This is a sequence of sub-tasks that, when completed in order, will accomplish the goal.
This is the part that separates a basic chatbot from a true AI agent. A chatbot gives you an answer. An agent creates a multi-step plan and executes it.
For our exchange request example, the plan might look like this:
Look up the customer's order by email address
2. Check if the order is within the exchange window
3. Confirm the desired replacement size is in stock
4. Initiate the exchange in the order management system
5. Send a confirmation email to the customer
The agent doesn't need a human to break this down. It does it itself.
This is where the agent actually does things. It executes each step in its plan by calling external tools.
Tools are the hands of an AI agent. Common tools include:
Database queries — looking up orders, customers, inventory
API calls — interacting with Shopify, Salesforce, Gmail, Slack
Web browsing — searching for information online
Code execution — running calculations or scripts
File reading/writing — processing documents or spreadsheets
For each action in the plan, the agent calls the appropriate tool, gets the result, and feeds that result back into its reasoning loop.
Here's the key insight: the agent doesn't just fire off all actions at once. It acts, observes the result, then decides what to do next. This feedback loop is what makes agents adaptive rather than just robotic.
Step 5: Observe — The Agent Evaluates the Results
After taking an action, the agent checks whether it worked.
Did the database return a result? Was the API call successful? Did the email send? Did something go wrong?
This observation step is what allows agents to handle errors gracefully. If a tool call fails, the agent doesn't just crash — it recognizes the failure and adapts. It might retry the action, try an alternative approach, or flag the issue for a human to review.
This is also where memory becomes important. The agent stores what it observed so it can reference it in the next steps of the plan.
Step 6: Respond or Loop — The Agent Completes or Continues
At the end of its plan, the agent either:
Completes the task and sends a final response (to the user, system, or another agent)
Loops back if more work is needed (e.g., if the first approach didn't work)
Escalates to a human if it hit a situation it can't handle confidently
This loop is what makes agents feel intelligent. They don't just execute code — they reason, adapt, and course-correct. The best-designed agents know their limits and ask for help exactly when needed.
The Role of Memory: How Agents Remember and Learn
Memory is one of the most misunderstood aspects of AI agents. There are actually four types of memory that agents can use, and understanding them helps you build much smarter systems.
In-Context Memory: This is the agent's working memory — everything in its current "conversation window." It disappears after the session ends. Great for single-task agents, limited for multi-session workflows.
External Memory (Vector Databases): This is persistent storage. The agent can save summaries, customer data, past decisions, and knowledge to an external database and retrieve relevant pieces when needed. This is how agents "remember" who you are.
In-Weights Memory: This is knowledge baked into the LLM itself during training. The model knows what Paris is, how to write Python, and who Marie Curie was — not because you told it, but because it learned during training.
In-Cache Memory: A technical optimization that lets agents reuse recent computations to run faster and cheaper. Not something you need to configure, but worth knowing exists.
For most business use cases, you'll care most about in-context memory (for the current task) and external memory (for remembering customers and past interactions).
Single Agents vs Multi-Agent Systems: What's the Difference?
As you learn more about AI agents, you'll start hearing about "multi-agent systems." Here's the quick breakdown:
A single agent handles one domain well — customer support, lead qualification, data entry. It does one job with depth.
A multi-agent system is a network of agents that work together. One agent might gather information, another might analyze it, and a third might take action based on the analysis.
I think of it like a company. A single agent is a specialist. A multi-agent system is a team.
For example, my content workflow uses three agents:
Agent 1 (Researcher): Gathers data and sources for a given topic
Agent 2 (Writer): Drafts the article based on the research
Agent 3 (Editor): Reviews, edits, and formats the final output
Each agent has its own system prompt, tools, and memory. They communicate by passing structured outputs from one to the next.
Most small businesses don't need multi-agent systems right away. Start with one agent, get it working well, then consider expanding.
Common Misconceptions About How AI Agents Work
Now that you understand the mechanics, let me clear up the misconceptions I see most often:
Myth 1: "AI agents are always on and monitoring everything"
Reality: Most agents are event-driven. They activate when triggered (by a message, webhook, schedule, etc.) and go dormant when the task is complete. They're not running constantly in the background.
Myth 2: "AI agents make decisions randomly"
Reality: Every decision an agent makes is based on its system prompt, the input it received, and the context in its memory. It's deterministic within a range — not random. You can control a huge amount of its behavior through how you write its instructions.
Myth 3: "AI agents are infallible"
Reality: Agents make mistakes. LLMs hallucinate. Tools fail. That's why well-designed agents include error handling, confidence thresholds, and human escalation paths.
Myth 4: "You need AI/ML expertise to build one"
Reality: With tools like Make.com and pre-built API integrations, you can build a functional agent with no coding knowledge. The hard part isn't technical — it's designing the workflow clearly.
The Bottom Line: What Makes an AI Agent "Intelligent"
After two years of building and studying these systems, here's my honest take:
AI agents aren't magic. They're a combination of a reasoning model (the LLM), structured instructions (the system prompt), external tools (APIs and databases), and a loop that connects all of them.
What makes them feel "intelligent" isn't the LLM alone — it's the architecture. An agent that's well-designed with clear instructions, the right tools, and solid memory will consistently outperform a poorly designed agent running on a more powerful model.
The intelligence is in the design.
This is why understanding how AI agents work at a mechanical level gives you a real competitive advantage. You don't just use them — you shape them. You make deliberate choices about what they know, what they can do, and when they should ask for help.
That's the difference between an agent that saves you 10 hours per week and one that creates more problems than it solves.
FAQ: How AI Agents Work — Quick Answers
Q: Do AI agents use the internet?
A: Only if you give them a web browsing tool. Agents only have access to the tools you explicitly configure. No tools = no external access.
Q: How is an AI agent different from a chatbot?
A: A chatbot responds to messages. An AI agent responds, plans, takes action, and completes tasks — often without any back-and-forth with a human.
Q: Can an AI agent run 24/7?
A: Yes. Agents can be triggered by events at any time, including overnight. This is one of their biggest advantages over human workers.
Q: What happens when an agent makes a mistake?
A: It depends on how you designed it. A well-built agent will either retry, try an alternative approach, or escalate to a human reviewer when confidence is low.
Q: Can agents communicate with each other?
A: Yes. In multi-agent systems, agents pass structured data to each other as part of a larger workflow. This is how complex automation pipelines are built.
Q: How much does it cost to run an AI agent?
A: Most of the cost comes from LLM API usage (based on tokens processed) and any tool/platform fees. For most small business use cases, expect $100–$500/month for a well-designed agent.
What question about AI agents do you want me to answer next? Drop it in the comments and I'll cover it in an upcoming post
Ready to put these concepts into practice? Check out our guide to the best AI agent tools for small business. Also new to AI agents? Start with our beginner's guide: What Are AI Agents?
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